Left in the cold

What's with coffee chains? I think somewhere down the line they forgot that they exist to serve coffee.

The wife and I went to the Barrista at Bandstand, Bandra today as we wanted to see the sun set over a cup of coffee. I ordered a regular cappuccino with hazelnut flavouring. The sea was beautiful. I looked forward to enjoying a nice hot cup of coffee. Except it was tepid and lukewarm. And this is not the first time! I have often ordered hot coffee here to find it be quite limp.

And it's not just Barrista. Fellow coffee chain, Cafe Coffee Day, is a partner in crime too. I have often found their coffees to be warm rather than hot. So does the wife. And this is across across outlets. In fact we often send the coffee back and ask them to reheat it.

What is the big deal in serving a hot cup of coffee? Especially when you charge quite a bit?

And might I add that the coffees at Candies AND Mc Donald's are always hot and piping!